If you have changed your mind on your purchase you can return items back to us within 14 days. We offer a credit note or exchange only. Credit notes will expire 1 year after the issue date and can be used in-store or online. We do not offer refunds. Please factor in delivery times when posting returns back to us as any item delivered back to us outside of the timeframe will not be accepted and you may lose your item.
Please take extra care when trying on your new purchases:
- We cannot accept any returned items that are stained or marked in any way, including food, make-up, fake tan or body lotions, etc
- All items must be returned in a re-saleable condition, unworn and unwashed
- All items should be odourless, with no smells of body odour, fragrances or perfumes, food, washing detergent, fabric conditioner or cigarette smoke present
- All online purchases to be returned with individual barcoded or branded packaging
- All items must be returned with Sassy Luxe swing tags still attached, and tags not crumpled up, folded or tampered with in any way
- Please ensure you try on footwear on carpet as we cannot accept returns footwear with soiled, scuffed or worn soles
For reasons of hygiene this policy excludes lingerie bodystocking items, swimwear, jewellery and sunglasses etc which are non-returnable. Any items that are returned to us out of time, in a damaged, soiled or otherwise altered, self repaired and/or less than original condition may not be accepted and will be sent back to the customer at their own expense.
Please inspect your order immediately upon receipt and in the event that you have any problems with your order or have received a faulty/defective item, we ask that you let us know within 24 hours of receipt, providing photographic evidence and a full description of the fault or problem. Due the nature of some of the faults, we may not always be able to evaluate and make a firm decision from photos provided, so we may request that you return items to us. Faulty items which develop a fault after tags removed and or/being worn may be replaced or repaired at our discretion following a full inspection by us and/or the garment manufacturer. This policy is in accordance with the Consumer Rights Act 2015. This does not affect your statutory rights.